Customer Service

How can we help you today?

At Paragon, exceeding your expectations is paramount. If we don’t do this with every order, we’re failing you, our customer.

If you have any questions regarding your potential or existing project, or you would like assistance in selecting one of our services or technologies, please feel free to contact us directly. You can:

“We help deliver millions of products into their intended markets – quickly and efficiently.“

Phill Adamson Co-founder, Managing Director

Rating our services

Your feedback is important to us. You have the option to rate our services through the footer of any email you receive from our Sales Managers, Projects Engineers, Administrators and Marketing Manager. Please feel free to highlight any issues you may have had with our service.

Our Customer Services Team

Andrew McCormack

Senior Commercial Projects Manager

Leonie Hilsdon

Marketing Manager

Kim Roberts

Commercial Administrator


We take complaints very seriously at Paragon. If your component part, device, print, model, jig or gauge or tool is not perfect; or there has been an issue with delivery or processing, we need to know. We will do everything in our power to resolve your issues.

In accordance with our ISO 9001:2015 certification, all complaints should be directed to our Quality Assurance Department. Please contact:

Dave Hamm

Quality Assurance Manager

Technical questions

For any technical questions or issues regarding your project; current or prospective, please contact:

Andrew McCormack

Senior Commercial Projects Manager